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Q: How can I join allysfashion.com?
A: You can register on our site by filling out registration form here: http://allysfashion.com/register.aspx You can also click on the link that says "Become a member" at the top of the page. Q: How do I place an order? A: You can place your order by following this simple process:
Q: What is your return policy? A: Due to the nature of our products, allysfashion.com does not accept returns. We cannot guarantee availability for exchanges either. We will exchange only for the same style in a different size or color if available. Any exchange request must be received within 5 days from the time dresses arrive to you and must be shipped back to us within 2 days after exchange is authorized by us. If dresses are damaged during transportation or defective, you must contact us within 2 days of the time of delivery. Damaged merchandise will only be replaced or exchanged. Allysfashion.com will not accept packages that are shipped back without preapproval from us. Q: What types of Payment do you accept? A: We accept all major credit cards such as AMEX, Visa, MasterCard and Discover. We also accept PayPal. For bigger orders, we accept bank wire transfers. Q: Dou you charge my credit card immediately, at the checkout? A: Your card is not charged until we can confirm and fulfill your order. Q: Are all styles available for immediate purchase? A: Unfortunately, not all styles listed on allysfashion.com are available for immediate purchase. Some of them might be sold out at the time of purchase. If this is the case, we can contact you by phone or email with availability information so you can substitute missing styles. Q: Do you ship internationally? A: allysfashion.com ships all over the world. For international orders we use DHL or USPS Express. Q: What are your shipping rates? A: allysfashion.com offers very competitive shipping rates. Your final rate will depend on such factors as destination country and final weight of the package. Please note, that you will be responsible to pay any customs duties and/or taxes that are payable in your country. Once your order is processed and confirmed, we will calculate your shipping cost and update your invoice. You can login to your account and go to the “Order Status” section. Once there, you can review your shipping cost and final invoice. Q: Do you offer expedited shipping? A: allysfashion.com offers expedited shipping for domestic and international orders. For domestic shipments we use UPS Ground as a default option. If you prefer a faster shipping method, you can select one at the checkout. For international orders, we offer DHL express as an expedited shipping method. Delivery time is subject to the remoteness of your destination. Q: How long does it take for my order to be shipped? A: Orders are shipped the same or the next business day from the time payment is cleared. |